Returns and Refunds
Tres Belle Fleur handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Products sold on this website are a perishable, natural item and flowers life span is dependent on species, resulting in some flower varieties living longer than others. Flowers are a product of nature; availability is dependent on season and markets. As a result, not all goods produced are as pictured on www.tresbellefleur.com.au’s, by accepting these terms and conditions you are acknowledging there may be discrepancies between images and produced goods.
Tres Belle Fleur must be notified within three (3) days of purchase of all refunds or returns. Tres Belle Fleur will not accept returns based on change of mind or design. In cases of flowers perishing within three (3) days of purchase and all care instructions have been followed or if Tres Belle Fleur produced the incorrect goods, Tres Belle Fleur will provide a replacement or gift certificate. The value of the gift certificate or replacement is at the discretion of Tres Belle Fleur.